Managed Services Definition

Server Hardware Support ‐ Inclusions

CPU, disk and interface utilization: Monitored and reported in Net Forge
Hardware failure replacement/repair
Server Software Support ‐ Inclusions
MS OS Patching: All normally‐scheduled patches will be applied, as will emergency released patches
Linux OS Patching: Userland and kernel patches will be installed as available
Antivirus: Definitions, patches updated as available
MS Exchange: Initial Install, Configuration, Patching. Monitoring for availability
MS SQL: Initial Install, Configuration, Patching. Monitoring for availability
MS Active Directory: Initial Install, Configuration, Patching. Monitoring for availability
MS IIS: Initial Install, Patching. Monitoring for availability
Apache: Initial Install, Configuration, Patching. Monitoring for availability
Sendmail/QMail/Postfix: Initial Install, Configuration, Patching. Monitoring for availability
POP/IMAP servers: Initial Install, Configuration, Patching. Monitoring for availability
All backup required for server restoration. (*assuming client opted for a backup strategy)
Emergency or critical patches will be applied as they are available. Non critical patching takes place once a month.
Patching is done outside of regular standard business hours unless otherwise arranged by the client

Server Software Support ‐ Exclusions

Managed Firewall ‐ Inclusions

Cisco, Fortigate and Juniper: Initial Install, Configuration, Patching, Repair. Ongoing move/add/changes
IDS/Antispam/Antivirus: Initial Install, Configuration, Patching. Centralized log monitoring

Internet Service - Inclusions

Red Anvil